The last chapter of Don't Make Me Think is about cutting out the unnecessary.
Some designers get trapped producing something that is not the optimal way of going about something like a form with many optional spaces or having customers fill out a lot of information just to receive an emailed newsletter.
Graphic Designers often do not have the power to give input on a design, so when something awful is asked upon them, it is sometimes unavoidable. Usually the boss in circumstances like these doesn't know or would actually appreciate the input on how the site could be more functional.
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